Thank you for selecting NFC Tagify!
Your satisfaction with our products and services is our utmost priority.
Customized Items:
You may cancel your order any time before submitting the design. Once the design has been submitted, the order cannot be canceled as we immediately commence customization.
Non-Customized Items:
Orders for non-customized items are typically processed on the same or next working day. Please note that if the items have already been packed with a shipping label or dispatched, cancellation might be unfeasible.
Customized Items
If the customized product does not meet your expectations, please let us know. We'll collaborate with you to rectify the situation and provide a replacement, return, or refund.
Kindly be aware that submitted designs are deemed final and will be sent to production right away. Any changes to the design or additional submissions cannot be made, and unfortunately, returns or refunds cannot be provided under these circumstances.
Non-Customized Items
You can return non-customized items in their original condition within 30 days for a full refund.
Refund Timing
Refunds are usually processed within 5 working days, but depending on your bank or credit card provider, it may take up to 2 weeks for the funds to be available in your account.
Return Address
NFC Solutions Ltd
35 Brentwick Gardens
London
TW89QL
Contact Details
Should you have any questions or require assistance, please don't hesitate to reach out to our support team at info@nfctagify.com or call +4416 0080 0080.
Tracked Delivery
We utilize tracked delivery services and assume responsibility if the item is lost or damaged during transit.
Delivery Delays
Please note that we cannot control or be responsible for delays caused by the carrier service or for international orders held at customs.
Address Details
Make sure to provide the correct and complete address when placing your order. Unfortunately, we cannot make changes to the address after the order is placed, and we are not responsible for issues arising from incorrect address information.
Returned Items
If an item is returned to us and you need it reshipped, we may charge you for additional shipping fees.
Immediate Processing: Once your order is placed, we promptly print the shipping label, packing list, customization details, and postage is paid. A tracking number will be provided to you; however, it will only become active once the shipment is collected from our office or accepted by the courier.
Customization Confirmation: Receiving a tracking number shortly after placing an order does not mean we have shipped your item without customization. Rest assured, we will not send any customized items without receiving and approving your design first.
Processing Time
Customized Items: Once the artwork is approved by both parties and meets all our requirements, please allow 2 to 3 working days for us to process and customize your order.
Delivery Time
After processing, delivery times are as follows:
UK
- Standard: 1 to 2 working days
- Express (DHL Express): 1 working day
Europe
- Standard: 5 working days
- Express: (DHL Express): 1 to 3 working days
Worldwide
- Standard: 5 to 7 working days
- Express: (DHL Express): Around 5 working days
USA
- Standard: 5 working days
- Express: (DHL Express): 2 to 4 working days
Note: The delivery times listed above are applicable after the processing time of 2 to 3 working days.
At NFC Tagify, we do not charge or collect any local taxes or VAT for international orders. This means that in some destination countries, taxes and VAT may apply upon arrival, and items might be held at customs for clearance.
These costs and procedures vary widely between countries, and it's the customer's responsibility to track the item and make any required payments if needed. We appreciate your understanding of this international process, and please remember, we're here at NFC Tagify if you need any assistance or have questions about your order.
